doublep
11-23-2005, 02:52 PM
I admit it, I am probably the least patient with trying to diagnose Windows Failures, and just go by the mantra, if I have no clue what is causing windows to crap out after looking at it for an hour, it is time to start from a base rebuild....
With that in mind, I get the typical 'Hey can you fix my machine, it locks up' I look at it for an hour, safe mode, normal mode, stop services, the usual..no clue what is going on. I knew it wasnt a dead drive, but I told her to call Dell tell them that she heres click click click and no windows starts. That will at least circumvent Dell's 100 question remote tech support run around, and get you a brand new HD with the factory installed OS. We can then transfer files from the old HD to the new via USB and an enclosure...make sense? following me so far??
Well, I get an aggrevated cal from her say 'I spent 3 hours on th ephone with Dell and it isnt the Hard Drive, we were able to back up files, but I have to do a recovery'....well, as Slam will attest, that statemnet probably triggered 3 'werent they listening' or 'what the fuks' out of me....
So I just emailed her and said 'I told you it wasnt the hard drive, but getting a new harddrive with an OS installed would save you the 3 hours on the phone with Dell, the 2-3 hours of recovery, and all your data would be on a spare drive that we could copy from' --
Whatever....of course some of you are saying, well the recovery way will get her up and running within the day...but I say NO...a the problem started in Mon. I had no time to do the recoevery, so if she called Dell she could have overnighted the HD for $20-30 dollars. It would have been there yesterday, if worse today.
I wont have anytime to do the recovery for her till tonight, but LOST is on, so more likely tomorrow after t-day shit. So really timelines would have been paralled.
Now if it were my laptop, yeah, I probably would have done the recovery somewhere along the lines if I didnt have another HD or I was unsure if I could wipe the drive (data or whatever)...but whatever...
If they ask for our advice, why dont they listen?
With that in mind, I get the typical 'Hey can you fix my machine, it locks up' I look at it for an hour, safe mode, normal mode, stop services, the usual..no clue what is going on. I knew it wasnt a dead drive, but I told her to call Dell tell them that she heres click click click and no windows starts. That will at least circumvent Dell's 100 question remote tech support run around, and get you a brand new HD with the factory installed OS. We can then transfer files from the old HD to the new via USB and an enclosure...make sense? following me so far??
Well, I get an aggrevated cal from her say 'I spent 3 hours on th ephone with Dell and it isnt the Hard Drive, we were able to back up files, but I have to do a recovery'....well, as Slam will attest, that statemnet probably triggered 3 'werent they listening' or 'what the fuks' out of me....
So I just emailed her and said 'I told you it wasnt the hard drive, but getting a new harddrive with an OS installed would save you the 3 hours on the phone with Dell, the 2-3 hours of recovery, and all your data would be on a spare drive that we could copy from' --
Whatever....of course some of you are saying, well the recovery way will get her up and running within the day...but I say NO...a the problem started in Mon. I had no time to do the recoevery, so if she called Dell she could have overnighted the HD for $20-30 dollars. It would have been there yesterday, if worse today.
I wont have anytime to do the recovery for her till tonight, but LOST is on, so more likely tomorrow after t-day shit. So really timelines would have been paralled.
Now if it were my laptop, yeah, I probably would have done the recovery somewhere along the lines if I didnt have another HD or I was unsure if I could wipe the drive (data or whatever)...but whatever...
If they ask for our advice, why dont they listen?